Orders placed before 11am AEST will be dispatched on the same day Mon-Fri. Orders placed after 11am AEST will be dispatched the next business day. *Please expect a slight delay during sales and promotional periods.

 

SHIPPING WITHIN AUSTRALIA

Standard Delivery is complimentary for all orders over $150 AUD within Australia. All Standard and Express orders are shipped with Australia Post. 

PRICE DELIVERY

Standard Shipping

FREE for orders over $150
$10 AUD 

2 - 5 business days*

Express Shipping

$15 AUD

1 - 2 business days*

Same Day Delivery*
Sydney Metro Only^

$25 AUD

Sydney same day* within 4-5 hours.
Orders must be placed by 1pm AEST

 

*Please note that the above chart is a general guide only. 

Return to Sender parcels due to incorrect address and/or non-delivery will incur a $15 restocking feeThis will be automatically deducted from your account. Friend of Audrey is not liable for any lost, stolen or damaged parcels during transit.

 

^SAME DAY DELIVERY

We offer Same Day Delivery within the Sydney Metro region* for a flat rate of $25 AUD. Orders must be placed during Monday - Friday, by 11am AEST. Orders placed after 11am, on weekends or public holidays, will be dispatched the following business day. 

All Same Day deliveries require signature upon delivery. If there is no one available at the premises, it will be returned to our Head office. The customer will be responsible for any returns cost associated, and it will be automatically deducted from your order.

See the list of eligible postcodes for Same Day Delivery here.

 

INTERNATIONAL SHIPPING

We offer complimentary International shipping for orders over $250 AUD, any orders below incur the following postage costs.

  PRICE DELIVERY

New Zealand

$15 AUD

3 - 7 business days*

UK & Europe

$20 AUD

3 - 7 business days*

US & Canada

$20 AUD

3 - 7 business days*
Asia $20 AUD
3 - 7 business days*
Rest of World

$30 AUD

3 - 15 business days*

 

Please note that customs and duties may incur for some countries. The responsibility for such custom duties, foreign taxes or other fees which may be imposed, rest with the customer.

 

CANCELLATIONS 

Once your order has been placed, we are unable to make any amendments to your order. However, if you wish to cancel an order, please contact us immediately, with email title 'Order Cancellation' and the order number.  

Unfortunately, once your order has been shipped, we are unable to cancel your order. Items on pre-order cannot be cancelled once placed.

 

If you have any enquiries regarding your delivery, please email us on online@friendofaudrey.com.au

 

Updated August 2021