Orders placed before 3pm AEST will be dispatched on the same day Mon-Fri. Orders placed after 3pm AEST will be dispatched the next business day.

*Please expect a slight delay during sales and promotional periods.

 

SHIPPING WITHIN AUSTRALIA

Standard Delivery is complimentary for all orders over $100 AUD within Australia.

All Standard and Express orders are shipped with Australia Post. 

  PRICE DELIVERY
Standard Shipping

FREE for orders over $100

$8 AUD for orders under $100

2 - 5 business days*
Express Shipping $10 AUD

1 - 2 business days*

Same Day Delivery* - Sydney Metro Only^ $20 AUD

Sydney same day* within 4-5 hours. Orders must be placed by 1pm AEST

 

*Please note that the above chart is a general guide only. Please refer to Australia Post for exact delivery dates.

Please be advised that our office is not open to the public and unfortunately we cannot accomodate order pick ups at the premises. 

Return to Sender parcels due to incorrect address and/or non-delivery will incur a $10 restocking feeThis will be automatically deducted from your account. Friend of Audrey is not liable for any lost, stolen or damaged parcels during transit.

Items purchased on the Iconic are subject to the Iconic's terms and conditions. Product availability, prices, styles and shipping duration may vary. Unfortunately, we are unable to amend orders placed on the Iconic. Any customer enquiries must be submitted through the Iconic.

 

^SAME DAY DELIVERY

We offer Same Day Delivery within the Sydney Metro region* for a flat rate of $20 AUD. Orders must be placed during Monday - Friday, by 1pm AEST. Orders placed after 1pm, on weekends or public holidays, will be dispatched the following business day. 

All Same Day deliveries require signature upon delivery. If there is no one available at the premises, it will be returned to our Head office. The customer will be responsible for any returns cost associated, and it will be automatically deducted from your order.

See the list of eligible postcodes for Same Day Delivery here.

 

INTERNATIONAL SHIPPING

Please note: There are current international delays.
For more info, please visit: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international

  PRICE DELIVERY
New Zealand

FREE for orders over $200 AUD

Standard $15 AUD

Express $25 AUD

 

3 - 7 business days*

1 - 3 business days*

Asia Pacific

FREE for orders over $300 AUD

Standard $20 AUD

Express $30 AUD

 

3 - 7 business days*

1 - 3 business days*

 

We offer complimentary International shipping to all other countries for orders over $500 AUD, any orders below incur the following postage costs.

 UK & Europe $35 AUD                          3 - 10 business days*
US & Canada $35 AUD 3 - 10 business days* 
Rest of World $40 AUD 3 - 10 business days*

 

Please note that customs and duties may incur for some countries, and it is the customer's responsibility to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

 

CANCELLATIONS 

Once your order has been placed, we are unable to make any amendments to your order. However, if you wish to cancel an order, please contact us immediately, with email title 'Order Cancellation' and the order number.  

Unfortunately, once your order has been shipped, we are unable to cancel your order. 

 

If you have any enquiries regarding your delivery, please email us on online@friendofaudrey.com.au

 

Updated January 2020