FREE STANDARD DELIVERY FOR ALL AUSTRALIAN ORDERS
We offer the following shipping options:
|Standard Shipping||FREE||2 - 5 business days*|
|Express Shipping||$10 AUD||1 - 2 business days*|
|Same Day Delivery* - Sydney Metro Only||$20 AUD||Same Day*|
Please be advised that our office is not open to the public and we do not accept pick ups at the premises.
Your order will be delivered via Australia Post, whereby you can track your order easily and in a timely manner. Orders placed on the weekend will be processed the next business day. Once your order has been placed, we are unable to make any amendments to your order or cancel your order.
The above chart is a general guide only. Please refer to Australia Post for exact delivery dates. Deliveries to interstate WA, SA, TAS, NT and/or country and remote areas may take up to 7 business days*. Guaranteed next business day delivery is available within the express post delivery network only. Please click here to view the post codes that qualify for Express Post delivery. If you live outside of the qualifying postcodes, selecting Express Post will result in the next fastest possible transport link.
*In the event of peak periods, public holiday, road accidents, bush fires, extreme storm weather deliveries could take longer than expected and is out of our control. Please visit Australia Post for full details.
Please note that delivery may be delayed during sale or promotional periods. Friend of Audrey is not liable for any lost, stolen or damaged parcels during transit.
Return to Sender parcels due to incorrect address and/or non-delivery will incur a $5 restocking fee and the return shipping cost. This will be automatically deducted from your account.
Items purchased on the Iconic are subject to the Iconic's terms and conditions. Product availability, prices, styles and shipping duration may vary. Unfortunately, we are unable to amend orders placed on the Iconic. Any enquiries must be submitted through the Iconic help desk.
TRACKING YOUR ORDER
Once your order is shipped, you will receive an email notification of your shipping details and a tracking number. If you have an account with Friend of Audrey you will be able to view the status of your order online when you log into your account.
Alternatively, track your parcel here.
SAME DAY DELIVERY
We offer Same Day Delivery within the Sydney Metro region* for a flat rate of $20. Orders must be placed during Monday - Friday, by midday AEST. Orders placed after midday, on weekends or public holidays, will be dispatched the following business day.
All Same Day deliveries require signature upon delivery. If there is no one available at the premises, it will be returned to our Head office. The customer will be responsible for any returns cost associated, and it will be automatically deducted from your order.
See the list of eligible postcodes for Same Day Delivery here.
We use DHL Express or Australia Post International to ship all products purchased from this website.
|New Zealand||$15 AUD||2 - 7 business days*|
|China||$20 AUD||2 - 7 business days*|
|Asia Pacific||$30 AUD||2 - 7 business days*|
|UK & Europe||$35 AUD||3 - 10 business days*|
USA, Canada, Middle East
|$35 AUD||3 - 10 business days*|
Please note that customs and duties may incur for some countries, and it is the customer's responsibility to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
If you have any enquiries regarding your delivery, please email us on firstname.lastname@example.org
Updated August 2019