Returns and Exchanges

CHRISTMAS EXTENDED RETURNS POLICY

We have extended the return period to 20th January 2019 for anything purchased between 24th November 2019 and 18th December 2019. Our 30 day return period applies to any purchases made outside this range.



RETURNS POLICY

We want you to love and treasure your Friend of Audrey pieces.
Should you wish to return your purchase, please follow the procedures and policy below:

  • Items must be returned within 30 days from date of shipment
  • Item is unworn, unused and in its original saleable condition
  • Items must have all original tags and accessories still attached

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons: 

  • Items that are soiled or have make up stains.
  • Items with strong scent and/or body odour 

Friend of Audrey reserve the right to deny returns that do not meet our returns policy, procedures and terms & conditions. Returns outside of this period are at the discretion of Friend of Audrey. In the instance where your return is rejected, it will be returned back to you.

Please be advised that our office is not open to the public and we do not accept returns at the premises.  

 

HOW TO RETURN

Please fill out the Returns Form, attach it to your original invoice and submit a return below.

1. Enter your details and payment
2. Print your label at home or at a nearby post office 
3. Post your parcel at any Australia Post post office or red street posting box
Returns

 

CREATE A RETURN 

 

Alternatively, you may choose your own method of return to the following address:

FRIEND OF AUDREY
Unit 13, 85 Bourke Road,
Alexandria NSW 2015
AUSTRALIA 

You may download the Returns Form here. 

4. Please allow up to 7 business days for your return to be processed. You will be notified the status of your return through email.

Online returns for change of mind will be at the customer's expense. We encourage using a traceable postal method as all returned parcels remain the responsibility of the purchaser until received by Friend of Audrey. We are not liable for goods lost or damaged in transit.

 

REFUNDS

Your refund will be provided to you crediting your original method of payment.

Refunds are subject to full-priced items only, not sale items. Items purchased on sale or during a temporary promotion will be issued with a gift card or exchange. 

It is considered a sale item when an item is:

(a)  marked at a discounted price;
(b)  purchased during a temporary promotion period (eg storewide sales); or
(c)  purchased using a coupon or a promotional code (*the welcome discount is excluded);

 

EXCHANGES 

Exchanges are subject to stock availability. We offer exchanges for a different size or colour only. If you wish to exchange for a different item, a gift card will be issued for you to place a new order.

 

CREDIT NOTES

Online credits are issued in the form of a gift card to the value of your return via email. Your gift card can be redeemed online at checkout. Credit notes are valid for 6 month from date of validation and are not refundable or redeemable for cash.

  

FAULTY ITEMS

If you believe you have received a faulty item, please email us at online@friendofaudrey.com.au with a brief description and upload a photo or two showing the defect/fault.

To determine if an item is faulty, the item will be assessed by the Production Department and you will be notified of the outcome within 5 business days. Items that are damaged as a result of normal wear and tear, or incorrect use/abuse are not considered to be faulty.

Friend of Audrey offers repairs, replacements or refunds (including shipping costs) for items classified as manufacturer's fault. If the fault is 'major', a full refund will be issued.

A product or good has a 'major' problem when:

  • it would stop someone from buying it if they’d known about it
  • it’s unsafe
  • it’s significantly different from the sample or description
  • it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

 

SPECIAL PROMOTIONS

Free Express Shipping: *Delivery option available at checkout for Australian orders only. Not in conjunction with any other offers. Cannot be redeemed for cash. Not valid for prior purchases. Promotion is valid from 7pm Fri 13th Dec - midnight Sunday 22th Dec 2019 AEST.  

 

This return policy applies to all orders placed on this website, and is compliant with State and Commonwealth Australian law. If you are not able to comply with these requirements, Friend of Audrey reserves the right to refuse a refund, exchange or credit under the Australia Consumer Law (ACL). All exchanges and refunds are discretionary unless required by law. 

If you have any enquiries regarding Returns, please email us on online@friendofaudrey.com.au

 

Updated December 2019