Returns and Exchanges
If you change your mind for any reason, we will happily accept your return within thirty (30) days subject to the following conditions.
- A returns request must be submitted within fourteen (14) days
- The item/s will be returned to us within thirty (30) days from date of shipment.
- International customers within sixty (60) days.
- The item/s are unworn, unaltered and in its original condition
- The item/s must have all original tags attached
- The item/s are not Final Sale
Any items that do not meet these criteria will be denied and returned at the customer's expense.
HOW TO RETURN
|START YOUR RETURN|
1. Ensure the return conditions above are met.
2. Initiate your return by following the steps.
Your refund will be provided to you crediting your original method of payment. Full-priced items are eligible for a full refund, unless purchased with Afterpay or Zippay. Sale items are eligible for an exchange or e-gift card.
It is considered a sale item when an item is:
(a) marked at a discounted price;
(b) purchased during a temporary promotion period (eg storewide sales); or
(c) purchased using a coupon or a promotional code (*the subscriber sign up discount is excluded);
Exchanges are subject to stock availability. We offer exchanges for a different size only. If you wish to exchange for a different item, a gift card will be issued for you to place a new order.
Store credit are issued in the form of a gift card to the value of your return via email. Your gift card can be redeemed online at checkout. Credit notes are valid for three (3) years from date of validation. If you need to return an item purchased with a gift card, the return value will be issued back to your original gift card used to make the purchase.
An item that is marked final sale or already reduced items purchased with a further discount is not eligible for return, unless deemed faulty by Friend of Audrey.
Please refer to the Bridal Policy for more details.
All items are quality checked by a team member before they are dispatched to customers. In the unlikely event that an item is faulty, please follow the steps on our returns portal and upload images showing the defect/fault.
Friend of Audrey offer repairs or replacements for items classified as manufacturer's fault. If the fault is 'major', a full refund will be issued (including shipping costs). Returns that are damaged, show signs of wear or do not have their original tags attached will not be accepted and may be sent back to the customer.
Updated Dec 2021