Returns and Exchanges

 

     If you change your mind for any reason, we will happily accept your return within 15 days subject to the following conditions. 


Return Policy
  • The item/s will be returned to us within 15 days from date of shipment
  • International customers within 30 days
  • The item/s are unworn, unaltered and in its original condition
  • The item/s must have all original tags attached
  • The item/s are not Final Sale


      Any items that do not meet these criteria will be denied and returned at the customer's expense. 

       

      How to Return

      Book your return via our online portal.

      START YOUR RETURN


      1. Ensure the return conditions above are met. 

      2. Initiate your return by following the steps. 

      3. Fill out the returns form with the return reason and resolution request (refund, e-gift card or exchange). Please see returns policy below for full eligibility. 

      4. Once your returns request has been approved, you will receive a RMA# (return authorisation) with instructions to send back the item/s.

      You will have the option to use your own method of return, or print a returns label for $10 AUD. The cost of the returns label will be automatically deducted from your returns total value. If an exchange is requested, this amount will be charged in your exchange invoice. *The returns label service is valid for AU customers only.
      Any return without a RMA# number may be rejected and returned back to the customer. Friend of Audrey is not responsible to returns lost in transit. 

      5. Drop your parcel off at the post office, or in a post office bin.

      6. Once your item has been received and processed by our team you will receive an email notification. Please allow up to 7 business days for your return to be processed.



      Refunds

           Your refund will be provided to you crediting your original method of payment. Full-priced items are eligible for a refund, unless purchased with Afterpay or Zippay. Afterpay and Zippay payments will be issued with a store credit.



      Exchanges

           Exchanges are complimentary. We offer exchanges for a different size only. If you wish to exchange for a different item, a gift card will be issued for you to place a new order. 



      Store Credit

           Store credit are issued in the form of a gift card to the value of your return via email. Your gift card can be redeemed online at checkout. Credit notes are valid for 3 years from date of validation. If you need to return an item purchased with a gift card, the return value will be issued back to your original gift card used to make the purchase.



      Final Sale

           Final Sale items are not eligible for return, refund or credit note. Products purchased from 'A Curated Archive' are considered Final Sale. Size exchanges are available subject to availability, please email online@friendofaudrey.com.au. 



      Faulty Items

           All items are quality checked by a team member before they are dispatched to customers. In the unlikely event that an item is faulty, please follow the steps on our returns portal and upload images showing the defect/fault. 



      Updated June 2025