Returns and Exchanges – FRIEND of AUDREY

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Returns and Exchanges

Bought something and it didn't quite fit?
  

If you change your mind on your online purchase, you may be entitled to an exchange, credit note or a refund provided the following:

  • Items must be returned within 14 days from date of shipment
  • Item is unworn and in its original saleable condition
  • Items must have all original tags and sewn labels still attached
  • Items are returned with the original invoice

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons: 

  • Earrings and Jewellery
  • Items that are soiled or have make up stains.
  • Items with strong scent and/or body odour 
Provided that you have met the above conditions, please fill out the Returns Form and send the items to:

Friend of Audrey
13/85 Bourke Road,
Alexandria NSW 2015
AUSTRALIA 

You may download the Returns Form here

 

Please include delivery instructions on your return: 'Deliver between business hours 9am - 5:30pm'. We are not responsible for parcels delivered outside of business hours and we are unable to pick up parcels from the post office. 

Please be advised that our office is not open to the public and we do not accept drop offs to the premises. 

 

If you are not able to comply with these requirements, Friend of Audrey reserves the right to refuse a refund, exchange or credit under the Australia Consumer Law (ACL). All exchanges and refunds are discretionary unless required by law. 

Shipping costs are the customer’s sole responsibility when sending the items back. We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Friend of Audrey. We are not responsible for lost parcels. 

Please allow 1-4 business days for your return to be processed. 

Friend of Audrey products purchased on The Iconic website cannot be returned to our online store. Items must be returned as per The Iconic's returns policy. 

 

REFUNDS

Refunds are subject to full priced items only, not sale items. Items on Sale will only be exchanged (not refunded) for change of mind, except where the item is faulty or defective under Australia Consumer Law (ACL). Any item/s purchased at a discounted price and/or with a promotional code is considered a sale item. (*The welcome discount is excluded.)

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and the original invoice must be attached with the returned parcel.  

You will be notified by email the status of your refund.  

 

EXCHANGES 

If you would like to exchange an item(s) for an alternative item(s), please fill out the Online Returns Form and attached it to your parcel. Once we have received your returned parcel, your exchange will be processed and shipped within 4 business days.

We do not offer refunds for change of mind on exchanged items. However, we can offer you an exchange or credit note on such items.

Exchanges are subject to stock availability. The price that is applied is the time at which the exchange is processed. For exchanges, the shipping of the alternative item to you is complimentary, however if you wish to exchange that alternative item for another item you will be responsible for all subsequent shipping costs. 

You will be notified by email the status of your exchange.  

 

CREDIT NOTES

Alternatively, online credit notes can be issued in the form of a coupon code and are valid for 6 month from date of validation.   

 

WHAT IF I RECEIVE A FAULTY ITEM?

We apologise in advance if this happens. Goods are classified as faulty if it is a manufacturing fault.

To determine if an item is faulty, the item will be assessed by the Production Department and you will be notified of the outcome within 5 business days. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If the item is deemed faulty, we will be more than happy to issue you with a full refund, exchange or credit note. If you are returning or exchanging a faulty or incorrect item, postage costs will be reimbursed. Please ensure you keep the original postage receipt.  

 

If you have any enquiries regarding Returns, please email us on online@friendofaudrey.com.au

 

Updated August 2017

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